Order cancellation by customer:

To proceed with the order cancellation process, you must contact us or send the order information through the following:

The order will be cancelled in the following cases:

  • If the order has not been delivered or shipped to you.
  • If you cancel after the order has been shipped or dispatched, you will be charged a cancellation fee.
  • We reserve the right to match the time your order was shipped with the time you submitted your cancellation request.
  • If we are unable to provide/deliver the requested product/service within a reasonable period of time, which is (20) working days from the day of order confirmation